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Correct answer: B
Controlling is the function that measures actual performance against standards and ensures the organisation moves towards its goals.
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Correct answer: C
Method study aims to find the best way of doing a job; Taylor used it to develop the concept of the assembly line for efficient production.
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Correct answer: A
Savings, investment, money supply, public debt, imports and exports are all part of the economic environment of business.
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Correct answer: B
Features of business environment include totality of external forces, specific and general forces, dynamic nature, uncertainty, complexity and relativity. 'Innovative' is not a feature.
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Correct answer: A
Systematically dividing work to avoid interruptions and ensure smooth, coordinated functioning reflects 'planning reduces overlapping and wasteful activities'.
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Correct answer: B
Grouping of jobs of similar nature into functions like production, purchase, marketing, finance and personnel is functional structure.
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Correct answer: B
Organisation structure is the framework within which managerial and operating tasks are performed.
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Correct answer: B
Hiring an outsider instead of promoting an existing eligible employee causes dissatisfaction among existing staff.
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Correct answer: C
Controlling looks back to compare actual with planned performance and looks forward to take corrective action for the future; hence it is both backward and forward looking.
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Correct answer: A
Reporting only deviations beyond a permissible limit (5%) to higher authorities is management/control by exception.
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Correct answer: C
Limitations of controlling include difficulty in setting quantitative standards, little control over external factors, resistance from employees and being a costly affair. Ensuring order and discipline is an importance, not a limitation.
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Correct answer: B
Setting standards and matching actual with planned performance is part of the controlling function.
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Correct answer: C
Floatation cost is the cost incurred in raising funds (e.g. through issue of equity shares).
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Correct answer: A
Trading concerns require lesser investment in fixed assets than manufacturing concerns, which need plant, machinery etc.
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Correct answer: A
Deciding how funds are allocated to fixed assets (capital budgeting) and current assets (working capital) is the investment decision.
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Correct answer: A
Debt holders are creditors, not owners, so raising debt does not dilute control of existing shareholders, unlike issuing equity.
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Correct answer: A
Offering new shares to existing shareholders in proportion to their holdings is a rights issue.
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Correct answer: B
An account with a depository participant for holding securities in electronic form is a Demat (dematerialised) account.
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Correct answer: D
A person availing goods/services for commercial purpose (resale) is not a consumer under the Act and cannot file a complaint.
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Correct answer: B
Forcing a consumer to buy a particular brand violates the right to choose from available alternatives.
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Correct answer: A
The ISI mark (Bureau of Indian Standards) certifies industrial/electrical products such as electric goods. (Spices use Agmark, jewellery uses Hallmark, woolens use Woolmark.)
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Correct answer: D
Availability of technology to convert an idea into a product offering relates to technical feasibility.
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Correct answer: C
When messages cannot reach target prospects amid clutter, the effectiveness of advertising is reduced.
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Correct answer: C
The part of a brand which can be recognised but not spoken (a symbol/design) is the brand mark.
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Correct answer: B
Objections to advertising include confusing buyers, not distinguishing superior/inferior products and undermining social values. That advertising is economical is a benefit, not an objection.
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Correct answer: B
Tax compliance relates to legal/economic policy while religious/social norms ('dying debt is a sin') relate to the social dimension. Among options, B (Social & Legal) best fits the use of social norms to improve tax (legal) compliance.
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Correct answer: A
Planning steps: setting objectives, developing premises (A), identifying alternatives (D), evaluating alternatives (C), selecting an alternative (E), implementing, follow-up action (B). The given sequence A-D-C-E-B matches.
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Correct answer: B
Organising process: identification and division of work (C), departmentalisation (D), assignment of duties (A), establishing reporting relationships (B) — sequence C-D-A-B.
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Correct answer: B
Staffing: estimating manpower (D), recruitment/advertisement (B), selection via tests & interviews (E), placement & orientation (C), training & development (A) — sequence D-B-E-C-A.
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Correct answer: C
Order after selection: Placement and orientation (C), Training and development (B), Performance appraisal (A), Promotion and career planning (D), Compensation (E) — sequence C-B-A-D-E.
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Correct answer: B
Limitations of planning: leads to rigidity (A), reduces creativity (C), does not guarantee success (D). 'Planning is futuristic' (B) and 'involves decision making' (E) are features, not limitations. So A, C and D only.
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Correct answer: B
Capital market consists of development banks, financial institutions and the stock exchange. Treasury bills and call money are money market instruments. So A, B, C only.
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Correct answer: A
External sources: direct recruitment (A), casual callers (C), campus recruitment (D). Transfer (B) and promotion (E) are internal sources. So A, C and D only.
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Correct answer: C
SEBI was established on 12 April 1988 as an administrative body (A correct) and is a separate regulatory body (E correct). B is wrong (SEBI Act is 1992), C and D are wrong. So A and E only.
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Correct answer: B
Drawbacks/demerits of external recruitment: dissatisfaction among existing staff (B), lengthy process (C), costly process (D). Wider choice (A) and competitive spirit (E) are merits. So B, C and D only.
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Correct answer: C
A=Order (right people/material in right place=II); B=resembles military org=Unity of command (IV); C=minimize penalties=Esprit de corps (I); D=reasonable time to show results=Stability of tenure (III). A-II, B-IV, C-I, D-III.
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Correct answer: C
A=Setting standards=serves as benchmarks (IV); B=Analysing deviation=Management by Exception (I); C=Measurement of actual performance=sample checking (II); D=Comparison with standards=reveals the deviation (III). A-IV, B-I, C-II, D-III.
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Correct answer: C
A=protect consumers=Consumer Protection Act 2019 (III); B=check adulteration=Prevention of Food Adulteration Act 1954 (IV); C=under weight/measure=Standards of Weight and Measures Act 1976 (I); D=fraudulent marks=Trade Mark Act 1999 (II). A-III, B-IV, C-I, D-II.
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Correct answer: B
A=separation of planning & execution=Functional foremanship (IV); B=setting benchmarks=Standardisation of work (I); C=eliminating superfluous varieties=Simplification of work (II); D=minimizing cost/maximising quality=Method study (III). A-IV, B-I, C-II, D-III.
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Correct answer: C
A=Capital market=development/commercial banks & stock exchange facilitating economic development (II); B=Money market=low risk near-cash instruments (III); C=Primary market=new enterprise/new issues (I); D=Secondary market=existing investors disinvest & fresh investors enter (IV). A-II, B-III, C-I, D-IV.
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Correct answer: A
As chairman who makes strategic decisions and sets the direction of the whole organisation, Mr. Murthy works at the top level of management.
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Correct answer: C
Grabbing all possible opportunities reflects initiative — the willingness to act and take advantage of opportunities.
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Correct answer: C
Hiring competent people for various jobs is the staffing function of management.
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Correct answer: A
Training, well-defined jobs and feedback serving long-term interest relate to staffing; among the given options the closest staffing step is Selection (placement, training and development of selected employees).
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Correct answer: D
Knowing the reactions of employees to messages/policies is feedback in the communication process.
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Correct answer: B
Offering employees shares at a price lower than market price is co-partnership/stock option, a financial incentive making employees part owners.
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Correct answer: C
Autonomy and recognition/rewards for performance satisfy esteem needs (self-respect, recognition, status) in Maslow's hierarchy.
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Correct answer: D
Communication that is officially recorded and filed flows through official channels — this is formal communication.
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Correct answer: C
Giving individual autonomy and rewards/recognition for performance is the non-financial incentive of employee recognition.
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Correct answer: B
Motivating the team and introducing motivational schemes reflects motivation skill of a good leader.
Original question paper source: National Testing Agency (NTA), CUET (UG) 2022. Reproduced for educational use. Answers & explanations by UniDrill.