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Correct answer: C
Efficiency and effectiveness are different (B correct). Management has three dimensions (management of work, of people, of operations) so D correct. Management principles are not as exact as science principles (E correct). Hence B, D, E.
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Correct answer: C
Features of business environment per NCERT: totality of external forces, specific and general forces, inter-relatedness, dynamic nature, uncertainty, complexity and relativity. Among options, Complexity, Relativity and inter-relatedness are all genuine features (environment is dynamic not static, uncertain not certain).
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Correct answer: A
Logical sequence: Scan environment for opportunities (B), develop product/service idea... Among options the correct entrepreneurial process begins with scanning environment (B) then identifying/developing idea, assessing feasibility (C), mobilising resources (D), appraisal by funding agencies (A). Sequence B, E, C, D, A is ideal but only option starting with B is option 1: B, D, A, C, E. Given choices, B (scanning) must be first; option A is the only one beginning with B.
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Correct answer: A
Factors affecting capital budgeting (investment) decision per NCERT: cash flows of the project (B), the rate of return (D), and the investment criteria involved (E). Floatation cost and control considerations are factors of financing decision/capital structure, not capital budgeting. Hence B, D, E.
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Correct answer: B
Consumer protection is important because of widespread ignorance of consumers about their rights and the reliefs available to them.
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Correct answer: B
Typical distribution channel: Manufacturer (D) -> Agent (A) -> Wholesaler (E) -> Retailer (B) -> Customer (C). This matches D, A, E, B, C.
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Correct answer: C
Motivation process: unsatisfied need -> tension -> drives -> search behaviour -> satisfied need -> reduction of tension. 'Relaxation' is not a recognised step of the motivation process.
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Correct answer: B
Production concept = quantity/mass production (II); Product concept = quality of product (IV); Selling concept = aggressive selling techniques (III); Marketing concept = satisfaction of customer needs (I). Hence A-II, B-IV, C-III, D-I.
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Correct answer: A
The lines stress that without planning employees work in different directions; this highlights that planning provides direction by stating in advance how work is to be done.
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Correct answer: B
Under the Consumer Protection Act 2019 (as originally enacted), the District Commission entertains complaints where the value of goods or services paid as consideration does not exceed one crore rupees.
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Correct answer: A
Capital structure is computed as the ratio of borrowed funds to owners' funds, i.e. Debt/Equity.
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Correct answer: D
Clearing a specified examination to enter the profession reflects restricted entry, a characteristic of a profession.
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Correct answer: B
Planning steps: Setting objectives (D) -> Developing premises (A) -> Identifying alternative courses (B) -> Evaluating alternatives (C) -> Selecting an alternative (E). Hence D, A, B, C, E.
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Correct answer: D
Unity of command = only one boss for each employee (III); Remuneration = fair pay/compensation (I); Equity = fairness to all employees (IV); Decentralisation = distribution of decision-making authority (II). Hence A-III, B-I, C-IV, D-II.
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Correct answer: B
Political = stability of govt and attitude towards business (III); Economic = interest rate, inflation, disposable income (IV); Social = consumption & habits pattern of household (I); Technological = scientific improvements and innovations (II). Hence A-III, B-IV, C-I, D-II.
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Correct answer: C
Organising process: Identification and division of work (B), then division of work (D), grouping into departments/Departmentalisation (C), Assignment of duties (E), Establishing reporting relationships (A). Sequence B, D, C, E, A.
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Correct answer: D
Scalar chain is the formal line of authority from the highest to the lowest ranks (Fayol's principle).
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Correct answer: C
Traditional techniques of control include personal observation, statistical reports, breakeven analysis and budgetary control. PERT and CPM are modern techniques of controlling.
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Correct answer: D
Characteristics of entrepreneurship: lawful and purposeful activity (A), innovation (C), systematic activity (D), organisation of production (E), and risk bearing. Entrepreneurship involves risk, not 'low level of risk', so B is excluded. Hence A, C, D, E.
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Correct answer: A
Single-use plans are made for a one-time event/project, e.g. Project, Budget and Programme. Methods, Procedures and Rules are standing plans. Among given options, 'Project and Budget' are both single-use plans.
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Correct answer: B
Controlling steps: Setting performance standards (A) -> Measurement of actual performance (B) -> Comparison with standards (E) -> Analysing deviations (C) -> Taking corrective action (D). Hence A, B, E, C, D.
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Correct answer: B
Modern/standard techniques of controlling include ratio analysis (A), PERT and CPM (B), and management audit (D). On-the-job and off-the-job are training methods (staffing), not control techniques. Hence A, B, D.
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Correct answer: B
A strategy is a comprehensive plan for accomplishing an organisation's objectives.
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Correct answer: B
Fixed capital = investment in non-current assets (II); Working capital = investment in current assets (III); Interest coverage ratio = EBIT/interest (I); Financial leverage = proportion of debt in capital structure (IV). Hence A-II, B-III, C-I, D-IV.
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Correct answer: A
Communication process: Sender (B) -> Encoding (A) -> Message (C) -> media/channel -> Decoding (D) by Receiver (E) -> feedback. Among options, the sequence B, ... should be Sender, Encoding, Message, Decoding, Receiver = B, A, C, D, E.
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Correct answer: B
Elements of directing per NCERT: Supervision, Motivation, Leadership and Communication. The correct pair from options is Motivation and Communication.
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Correct answer: A
Issuing new equity shares dilutes the proportionate holding and hence the controlling power of existing equity shareholders. Preference shares, debentures and bonds do not carry voting/control over the company.
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Correct answer: A
Labelling, along with branding and packaging, is an element of the Product component of the marketing mix.
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Correct answer: C
Planning is a mental exercise, is futuristic and involves decision making. It is done for both short run and long run, so 'Planning is only for long run' is incorrect.
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Correct answer: D
Delegation has three essential elements: authority, responsibility and accountability.
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Correct answer: A
Factors affecting pricing: cost of product, extent of competition, marketing methods used, pricing objectives, product cost, and demand/utility. The pair containing 'Utility' (utility of product to the customer relates to demand) — among options, 'Cost of product and its Utility' is the pair where 'Utility' is not a standard listed pricing factor in NCERT (utility is a determinant of demand, not directly listed). Hence option A is identified as the one not a recognised pricing factor.
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Correct answer: A
Feedback is the last step of the communication process.
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Correct answer: B
Consumer Protection Act = established in 1986 (III); District Forum = claim up to 1 crore (IV); State Commission = exceeds 1 crore but not 10 crore (II); National Commission = exceeds 10 crore (I). Hence A-III, B-IV, C-II, D-I.
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Correct answer: D
Elements of delegation are authority, responsibility and accountability. Centralisation is not an element of delegation.
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Correct answer: B
Unclarified assumptions = semantic barrier (III); Distrust = psychological barrier (IV); Status = organisational barrier (I); Lack of proper incentives = personal barrier (II). Hence A-III, B-IV, C-I, D-II.
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Correct answer: D
Functions of management in sequence: Planning (A), Organising (C), Staffing (E), Directing (B), Controlling (D). Hence A, C, E, B, D.
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Correct answer: C
Fayol's principles include 'Stability of personnel' (not unstability) and 'Discipline' (not indiscipline). So 'Unstability of personnel' (C) and 'Indiscipline' (D) are not among Fayol's principles. Hence C and D.
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Correct answer: D
Delegation is the downward transfer of authority from a superior to a subordinate.
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Correct answer: C
Method study aims to find out the best way of doing a job, including the sequence of operations and layout of men, machines and materials — exactly what is described. Hence Method study.
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Correct answer: D
Esprit de Corps (union/team spirit) — Fayol suggested replacing 'I' with 'We' to develop a sense of belonging and team spirit.
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Correct answer: D
Getting a prospectus printed to make a direct appeal to the public for subscription is the 'Offer through prospectus' method of floatation.
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Correct answer: A
Inviting brokers/intermediaries to buy shares en bloc (who then resell to the public) is the 'Offer for sale' method.
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Correct answer: A
Allotting securities to selected institutional investors/friends is 'Private placement'.
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Correct answer: C
Issuing capital to the public through the online system of the stock exchange is an E-IPO (electronic initial public offer).
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Correct answer: A
The primary market deals in new securities issued for the first time, which is why the methods of floatation (prospectus, offer for sale, private placement, rights, E-IPO) apply there.
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Correct answer: D
Lenovo used its referral system where employees recommend candidates — this is 'Recommendations of Employees', an external source of recruitment.
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Correct answer: A
Transfer involves shifting of an employee from one job to another (without substantial change in responsibilities) — an internal source of recruitment.
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Correct answer: D
Casual callers / unsolicited applicants — organisations maintain a database of such applicants and contact them when vacancies arise.
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Correct answer: C
Promotions (and transfers) are internal sources of recruitment. Direct recruitment, advertisement and campus recruitment are external sources.
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Correct answer: D
Transfers are an internal source of recruitment, so they are not included in external sources. Direct recruitment, advertisement and labour contractors are external sources.
Original question paper source: National Testing Agency (NTA), CUET (UG) 2023. Reproduced for educational use. Answers & explanations by UniDrill.